Send your product to the Service Centre in our Headquarters, located at No. 65, Ubi Avenue 1, S408939, Singapore (Opening hours: 9am to 5pm from Mondays to Fridays & 9am to 1pm on Saturdays. Closed on Sundays & Public Holidays).

The nearest MRT station is the MacPherson station (CC10) on the Circle Line. From Exit B, head east on Arumugam Road (about 100m), keeping to the right side of the road. Turn right after Antioch@MacPherson Building, walk about 120m on the passage way (along Geylang River). Cross the pedestrian bridge and you will see our headquarters (just right next to the Starhub Green building).

Bring your product to any of our nationwide OSIM Stores and they can send it back to the Service Centre located in our Headquarters without any delivery charges. Note however that you will only be able to collect your product at the Service Centre after the repair/evaluation is complete.

A Product Valet Service is available ($28 per trip) for small to medium sized products if you do not have time to visit us personally to send in or collect your product. Massage chairs and massage sofa series collection are chargeable at $98 for products out of warranty. Kindly contact the Service Centre to schedule your requirements (note: customers who purchase extended warranty for their product are entitled to the Product Valet Service for free).

Contact us directly via live chat on www.osim.com for almost instant assistance before you bring your product to us. We might be able to help you from your desktop! Even if we are not able to response to you immediately, we will attend to you if you input your name, email and contact number in the chat window. Opening hours: 9am to 5pm from Mondays to Fridays & 9am to 1pm on Saturdays. Closed on Sundays & Public Holidays.

Call us via our Customer Service Hotline (+65 67411538) for further assistance. However, kindly note that we might not be able to answer your queries immediately if there is often a queue for this option. If you are not able to reach us, please leave a message on the voice mail system and we will reply within the next 24 working hours.

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