uDiva 3 - Extended Warranty Service Scheme

You can enjoy 2 years extension of our warranty service support, including free door-to-door massage sofa inspection and spare parts replacement services during the warranty period.

The terms and conditions below are applicable to products with an OSIM Extended Warranty (“EW”) purchased from, and registered with OSIM International Pte. Ltd. (“OSIM”)

The EW is offered by OSIM, with charge, to the purchase of an applicable OSIM Product (“product”) and is only valid in the country of original purchase (Singapore).
The EW is a value-add service, offered by OSIM, that begins after the standard warranty period stated in the OSIM Sales Order/Invoice provided upon purchase of any applicable product.
The EW is not transferable, negotiable or assignable to any third party.
The EW is not a guarantee or promise relating to the nature of the material, workmanship or performance of the product
The EW plan that is placed for subscription on this page is only applicable to massage sofas for domestic use which are still covered under OSIM’s standard warranty.
Customers are required to make payment for the warranty plan extension plan prior to the expiry date of their standard warranty. Application for extended warranty is not allowed when the standard warranty of the product has expired.
Application for extended warranty will not be allowed for customers with existing or expired extended warranty plan. Customers with existing extended warranty plans may renew their extended warranty plans. We will consider the customer's EW renewal request on a case-by-case basis, and we reserve the right to accept or reject customer's EW renewal request.
A refund will be processed within 7 working days for extended warranty applications that are rejected.
Customers will be required to provide the product serial number and invoice number of their massage sofas purchase under the Special Request field at the checkout page during their purchase of the extended warranty plan.
Upon approval of an extended warranty application, OSIM will update the extended warranty validity into the OSIM Well-Being App within 7 to 10 working days.
Customers’ product serial number and invoice number must be provided at OSIM’s request when requesting services under the EW. We reserve the right to charge for maintenance and/or spare part replacement if the serial number and invoice number are not provided.
We will provide free door-to-door massage sofas inspection and selected spare parts replacement services during the warranty period.
All maintenance and/or original spare parts replacement services will be provided by our experienced technicians.
Exclusions from Coverage:

Products still covered under any other warranties in effect;
Any non-operating items such as, but not limited to, paint, colouring, accessories, detachable plugs/attachments and/or product finishes;
Upholstery defects does not apply to standard wear and tear issues similar, and not limited to, stains from any liquids, gels or transferable items, marks from frequent usage, poor storage conditions and/or scratches/abrasions from external bodies/items. A technical evaluation is required to ascertain upholstery defects, and, if determined thereafter to be the result of manufacturer defect(s), affected parts will be replaced (there is a ordering lead time of averagely 12 to 18 weeks and colours/material might differ slightly from the original product's upholstery);
Consumable items used in or with the product such as (but not limited to) batteries, filters and gel pads;
User-performed routine maintenance and cleaning as indicated in the operating/owner's manual;
Unauthorized modifications made to the product, altered serial numbers or repairs performed by non-authorized repairers;
External faults such as wiring and electrical connection or defects from using wrong electrical supply;
Accidental or intentional physical damage or poor storage conditions;
Damage as a result of natural disasters, civil unrest, fire, theft, spilled liquids, corrosion, environmental elements, animal or insect infestation;
Shipping, freight, delivery and/or custom/government charges for out of country assistance;
Commercial use (multi-user organizations), public rental, use for profit or communal use for multi-family housing;
Diagnosis where no defect has been found or noted;
Under no circumstances shall coverage extend to any loss or injury to a person or loss damage to property or any incidental, contingent, special or consequential damages or any direct or indirect loss;

For any maintenance service requested outside warranty period, maintenance service fee and spare parts replacement fee will be charged on a case-by-case basis based on the overall condition of each product. The total value of all repairs and/or replacements made during the term of this EW shall not exceed the purchase price paid for the product.
All decisions made by OSIM in respect of the EW (including but not limited to repairs, replacement of spare parts, or issues relating to defects of workmanship or materials) shall be final.

Please provide your contact number and email address during check out to complete the warranty extension process.

For more information on our terms and conditions for our extended warranty plan, please refer to https://sg.osim.com/Support/Policy/Warranty-Policy under “OSIM Extended Warranty Terms & Conditions”. Alternatively, please feel free to contact us at +65 67411538 for more details.

This Warranty Service Scheme does not apply to massage sofas for commercial use. For corporate customers, please send email to customerservice@osim.com.sg or contact us at +65 67411538 for warranty extension issues.

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