FAQ

Repair support

Send your product to the Service Centre in our Headquarters, located at No. 65, Ubi Avenue 1, S408939, Singapore (Opening hours: 9am to 5pm from Mondays to Fridays & 9am to 1pm on Saturdays. Closed on Sundays & Public Holidays).
The nearest MRT station is the MacPherson station (CC10) on the Circle Line. From Exit B, head east on Arumugam Road (about 100m), keeping to the right side of the road. Turn right after Antioch@MacPherson Building, walk about 120m on the passage way (along Geylang River). Cross the pedestrian bridge and you will see our headquarters (just right next to the Starhub Green building).

Bring your product to any of our nationwide OSIM Stores and they can send it back to the Service Centre located in our Headquarters without any delivery charges. Note however that you will only be able to collect your product at the Service Centre after the repair/evaluation is complete.

A Product Valet Service is available ($28 per trip) for small to medium sized products if you do not have time to visit us personally to send in or collect your product. Massage chairs and massage sofa series collection are chargeable at $98 for products out of warranty. Kindly contact the Service Centre to schedule your requirements (note: customers who purchase extended warranty for their product are entitled to the Product Valet Service for free).

Contact us directly via live chat on www.osim.com for almost instant assistance before you bring your product to us. We might be able to help you from your desktop! Even if we are not able to response to you immediately, we will attend to you if you input your name, email and contact number in the chat window. Opening hours: 9am to 5pm from Mondays to Fridays & 9am to 1pm on Saturdays. Closed on Sundays & Public Holidays.

Call us via our Customer Service Hotline (+65 67411538) for further assistance. However, kindly note that we might not be able to answer your queries immediately if there is often a queue for this option. If you are not able to reach us, please leave a message on the voice mail system and we will reply within the next 24 working hours.

You can refer to the Operation Manual for the possible causes and trouble-shoot actions. If the problem persists, please contact our Service Centre.

Contact us directly via live chat on www.osim.com for almost instant assistance before you bring your product to us. We might be able to help you from your desktop! Even if we are not able to response to you immediately, we will attend to you if you input your name, email and contact number in the chat window. Opening hours: 9am to 5pm from Mondays to Fridays & 9am to 1pm on Saturdays. Closed on Sundays & Public Holidays.

Call us via our Customer Service Hotline (+65 67411538) for further assistance. However, kindly note that we might not be able to answer your queries immediately if there is often a queue for this option. If you are not able to reach us, please leave a message on the voice mail system and we will reply within the next 24 working hours.

Email us via customerservice@osim.com.sg for non-urgent assistance.

Warranty

Yes, you may do so as long as it is still within the first year – default standard warranty period, at our Headquarters, online via www.osim.com or at our nationwide OSIM Stores. If you purchase extended warranty for your massage chair, you will be entitled to the following service for free.

Product Valet Service
Customers who purchase extended warranty do not need to bring their products to our shops or service centre for assistance. We will collect the product from the customer's home and send it back to the same address after servicing is completed at no charge. The Product Valet Service is still available to customers who don't buy extended warranty but it is chargeable at $28 per trip.

Automatic Extension to Warranty Period in the 3rd Year
If a repair is necessary during the 3rd year of purchase for customers who bought extended warranty, we will automatically extend the warranty period by the number of days required to service the product.

Extended warranty for applicable products can be sold anytime during the first year of purchase without need for further assessment. If a customer wishes to purchase extended warranty after the first year of purchase (and before the second year has lapsed), kindly note the following conditions:

1. A Product Evaluation Charge (PEC) will be levied on top of the price of the product's extended warranty plan ($78 per product regardless of categories/size).
2. If product malfunction is observed after PEC and spare parts are required to correct the malfunction, the retail selling price of the spare parts will be levied on top of the PEC.
3. The total cost of extended warranty for such requests will therefore be the total of: Extended Warranty Price + PEC ($78) + Spare Parts Price (if required).
4. Sales of extended warranty for any OSIM product from the 3rd year (from date of original purchase) is prohibited.

During your purchase, the warranty for your purchase (if applicable) will be created automatically in our secured systems. This is the reason why we asked for your name, NRIC/identification number, contact numbers (residential and mobile), address and email at the time of payment in our sales locations. A separate registration is not required.

f you need to check warranty information, please feel free to contact the Service Centre directly:
Contact us directly via live chat on www.osim.com for almost instant assistance. We might be able to help you from your desktop! Even if we are not able to response to you immediately, we will attend to you if you input your name, email and contact number in the chat window. Opening hours: 9am to 5pm from Mondays to Fridays & 9am to 1pm on Saturdays. Closed on Sundays & Public Holidays.

Call us via our Customer Service Hotline (+65 67411538) for further assistance. However, kindly note that we might not be able to answer your queries immediately if there is often a queue for this option. If you are not able to reach us, please leave a message on the voice mail system and we will reply within the next 24 working hours.

Email us via customerservice@osim.com.sg for non-urgent assistance.

Others

The Product Valet Service is available (chargeable at $28 per trip) for small to medium size products. Massage chairs and massage sofa series collection are chargeable at $98 for products out of warranty. Kindly contact the Service Centre to schedule your requirements (note: customers who purchase extended warranty for their product are entitled to the Product Valet Service for free).

Contact us directly via live chat on www.osim.com for almost instant assistance. We might be able to help you from your desktop! Even if we are not able to response to you immediately, we will attend to you if you input your name, email and contact number in the chat window. Opening hours: 9am to 5pm from Mondays to Fridays & 9am to 1pm on Saturdays. Closed on Sundays & Public Holidays.

Call us via our Customer Service Hotline (+65 67411538) for further assistance. However, kindly note that we might not be able to answer your queries immediately if there is often a queue for this option. If you are not able to reach us, please leave a message on the voice mail system and we will reply within the next 24 working hours.

Email us via customerservice@osim.com.sg for non-urgent assistance.