Small Products (applicable ONLY for Online Orders):
We use local couriers (Go-Genie) to facilitate the delivery of our orders; therefore it would usually take place between 9am to 10pm, five days a week. Excluding Weekends and Public Holidays. We are unable to deliver at specific times (e.g. at 9am, before 5pm, after 7pm etc.) at this moment. Kindly note that we are not able to issue a refund due to unforeseen circumstances if Go-Genie does not deliver on time. Please note that Go-Genie operates on a best effort basis.

In the event of a failed delivery (ie. no one at home to receive), you will receive an email from Go-Genie for re-delivery. They will attempt re-delivery for another 2 tries before the parcel is returned to us. Under such cases, a redelivery fee of $8 (for small products) will be charged to resend the order.

Massage Chairs or Massage Sofas (applicable ONLY for Online Orders):
The timing of the delivery will be pre-arranged with you, and you will receive a confirmation delivery email. Delivery will take place between 9am to 5pm, Monday to Fridays and between 10am to 1pm, Saturdays. Excluding Sundays and Public Holidays. We are unable to deliver at specific times (e.g. at 9am, after 7pm etc.). Our friendly delivery team will call you 1 - 3 days before delivery as a gentle reminder before delivering the Massage Chair or Massage Sofa. Should you not able to answer their call, they will still proceed to deliver your item.

In the event that there is no one is at home to receive the delivery, our team will leave a “Unsuccessful Delivery” note stating that they attempted to deliver the item. You may call the number stated on the note to arrange for another delivery schedule.

We would like to seek your kind understanding that some delays may occur during peak seasons and sale periods due to overwhelming orders and deliveries.

Delivery Policy (Online)

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