Job Responsibilities

To be the first point of contact for customers via different channels of communication (Email/phone/social media platforms/walk-ins).
Ensure all customer communication channels are attended to promptly within the response time defined by company.
Resolve product or service issues by taking ownership to ensure customer needs are followed through.
Attend to feedback and enquiries in a professional and timely manner.
Attract potential customers by answering product and services queries, and to promote other products and services.
Going the extra mile to engage customers by identifying and assessing customers’ needs to achieve satisfaction.
Ensure prompt follow-up with customer when necessary.
Coordinate with internal departments to resolve enquiries and requests.
Any other ad-hoc duties as assigned.

Job Requirements

GCE O/A Level/ Diploma, with 2-3 years of relevant experience customer service or in a contact centre environment.
Ability to work independently as well as harmoniously in a team setting.
Self-motivated and positive mindset.
Strong listening, communication, and customer service skills.
Ability to multi-task, prioritise and manage time effectively.
Basic computer literacy skills in Microsoft applications (MS Word & Excel)
Good oral communication and active listening skills.
Must be able to commit to a 5.5-day work week.
ONLY SINGAPOREANS NEED TO APPLY.

Interested and suitable candidates, please send your resume and portfolio to hrenquiry@osim.com.sg.

We regret that only shortlisted candidates will be notified.

CUSTOMER SERVICE OFFICER

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